Bay Village Store 27101 East Oviatt Road Bay Village, Ohio 44140 (440) 871-5150 info@bayvillagestore.com |
ORDERINGCan I write a check to order? Can I print a MAIL ORDER FORM here? What is your delivery area? Store Location? How do I change, add-to or cancel my order? Do you have Special Offers and Coupon Codes? Do I pay sales tax? SHIPPING & RETURNSWhen can I expect my purchases?How do I return an item? How are my packages shipped? What are your shipping charges? What if only part of my order is in stock? Are Personalized items returnable? CUSTOMER CAREHow did Village Store get started?Do you print newsletters? Are you a blogger? How secure is this site? Press Releases, News & Media RelationsWho handles Media relations? Can I write a check to order? Yes you can. MAIL ORDER INSTRUCTIONS: Send your completed MAIL ORDER FORM, including your check or money order payable to: Bay Village Store, 27101 East Oviatt Road, Suite 11, Bay Village, Ohio 44140. FAX: Print the MAIL ORDER FORM, fill it out and fax your order form. FAX:(440)871-5150 Print MAIL ORDER FORM here? Print the MAIL ORDER FORM here. What is your delivery area?We ship to addresses within the continental United States, Alaska and Hawaii. We are currently unable to ship to other international destinations. We hope to expand our delivery area soon. Store Location?Bay Village Store - Bay Office Building - 27101 East Oviatt Road - Floor 2 - Suite 11 - Bay Village, Ohio 44140 How do I Change or Cancel my order?If you need to change, alter or cancel your order, please call 1.440.871.5150. If your order has already been shipped, please wait for the package to arrive and then follow the return instructions enclosed Do you have Special Offers and Coupon Codes?Redeem your special offers and promotional codes on the Checkout page under the "Enter the Coupon Code" header. Enter your code in the appropriate field and your discount will be automatically deducted in your final order total. If you would like to be notified of future offers, please sign up for our newsletters (under "Register" in the middle navigation bar on our front page) -- you'll be the first to receive special discounts, new products and promotional ideas! Join our current special offer: register to win a $20 gift certificate from BayVillageStore.com Do I pay sales tax? OHIO residents pay 7.75% sales tax for their purchases. Since 2003, Ohio taxes shipping charges too. When can I expect my purchases We run our on-line gift shop as if we were customers shopping too! So, we know you want your purchases fast. Your purchases of in-stock merchandise placed by 9:00 (eastern standard time) will be shipped within 2-3 business days. Out of stock merchandise will be shipped the day we receive it. BayVillageStore.com will notify you by e-mail of any delays longer than 4 weeks How do I return an item?Village Store will replace a gift with another selection, issue a gift certificate or refund the credit card used for your purchase. In addition, we are unable to refund gift wrap charges, shipping charges and special orders. Shipping costs are non-refundable unless the return is a result of our error. Please note: All returns must be returned within 30 days of purchase. Follow these steps: Bay Village Store Returns (your Return Merchandise Authorization number) 27101 East Oviatt Road, Ste 11 Bay Village, Ohio 44140 For your safety, please return your gift with an insured courier service (UPS, FedEx, or USPS Parcel Post) and retain your receipt. Village Store is not responsible for items damaged or lost in transit. How are my packages shipped? Village Store uses UPS and United States Postal Service to ship your packages. Unless indicated otherwise, we will decide the best and fastest route for delivery of your packages. For customers who only provide a post office box as their address, we can only use USPS. What are your shipping charges? $00.00 - $14.00.....$4.95 $14.01 – $18.00.....$6.95 $18.01 - $25.00.....$8.95 $25.01 – $35.00.....$9.95 $35.01 – $45.00....$10.95 $45.01 – $55.00....$12.95 $55.01 – $65.00....$14.95 $65.01 – $75.00....$16.95 $75.01 – $85.00....$16.95 $85.01 – $95.00...$16.95 $95.01 - $99.99...$16.95 Over $100.00.......$16.95 •*Standard shipping is expected to arrive to you within 3-10 days of placing your order. All packages are shipped from our Northeast Ohio location. Personalized items are shipped from a seperate location including IN, AL, MN, CA. •Express over night will incur extra postage charges What if only part of my order is in stock? Village will notify you. We will gladly hold on your purchases until everything is in stock and then ship them together.(Village pays 2nd shipping charges). We NEVER charge a restocking fee unless order was specially ordered. We charge your credit card when your packages are shipped or when order shipped is split. We do charge your credit card for any special orders and personalized gifts when you place your order. Are personalized items returnable?No personalized gifts are not returnable. Please order carefully. Who handles Media Relations and Corporate Inquiries? For press inquiries, vendor product submissions or business development proposals, please contact Eileen Brady at 440.871.5150 or via email media@bayvillagestore.com PRESS RELEASES: April 26, 2005 High Fives for everyone How did Village Store get started?In the summer of 1997, we shaped, formed and nurtured an idea for honest service, quick delivery, mixed with a passion for cooking and baking. 9 years later... ..it means you get fresh ideas -- spice tins for your dried herbs to checkerboard cakes to dog bone cookie cutters. ...it means we have the opportunity to deliver fun surprises to cities we’ve never visited, ordered by incredibly thoughtful people keeping alive their spirit of friendship and adventure. How secure is this site?We use industry standard 128 bit SSL (Secure Socket Layer) encryption when your order information is transmitted across the internet and when received by Village Store. Any time we ask for credit card information during checkout, it is SSL encrypted. Our checkout process, provided by Yahoo! Merchant Solutions, is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, and transmit cardholders data information. What is "What's Buzzzin in Bay?Join our mailing list. Receive our newest coupon offers, gift and cooking ideas plus more. Just send a blank E-Mail to subscribe@bayvillagestore.com. You will automatically be added to our mailing list and will receive our newsletter or special offers. This mailing list is for our internal use only. We will not distribute, trade or sell your e-mail address with any other person, company or organization. Do you blog? Yes we have a blogger spot in Cleveland, Ohio. Visit ourblog spot, http://villagestore.blogspot.com for our ramblings,babblings plus more. Newsletters: Click on the headline to read full story Carving Pumpkins tonight October 1, 2005 -- Share BayVillageStore.com’s excitement as we showoff and introduce our newly redesigned website. We have a new logo, new categories... Daddy-O Deserves a Dynamite Day June, 2005 -- This Father’s Day, honor your Dad with gifts geared towards the unusual - his spirit of adventure, his constant strength of mind & soul... What are you sending MOM this Mother's Day? May, 2005 -- Treat your Mom to a personal gift, mixed with her passions for color, art and flavor. We offer great gifts ideas for Mom - without breaking your bank account... Super Bowl Party Entertaining Winter, 2005 -- Treat your guests to a perfect Margarita with this clever glass rimmer. Clever three-tier mini tower has trays that swing out to hold Margarita lime juice... Checkers anyone? Fall, 2003 -- In our house, our family has a running game of checkers. To build memories, we keep permanent score in a notebook, having each player sign and date... Friday Night Cooking Night Winter, 2004 -- Roll in the New Year with a new kitchen gadget for your Friday night cooking night. My husband and I look... Daffodils Put "THANKS" in your Thanksgiving Fall, 2003 -- Express gratitude to your family and friends for the fun, happiness and laughter they’ve... National Hot Tea Month Winter, 2003 -- January is a month for new beginnings, starting with a clean slate. In honor, we have featured... 02/02/02 Party Ideas February, 2002 -- I see a party in your future…. 02/02/02. Saturday, February 2, 2002 is a perfect date for your next get-together. Send off 22 tempting invitations requesting... Egg-cellent Basket ideas Spring, 2002 -- Tuck a hand made jewelry piece into her Easter basket. She’ll be... We're Half Way to Spring February, 2001 -- Celebrate “we’re half way to spring” by cultivating your own mini tropical paradise. Terrariums are humid gardens filled... Has it Really Been FOUR Years? September, 2001 -- Happy Anniversary to us,… and you reap the benefits! When I created Village Store four years ago... Copyright Notice: The images seen on our website are copyrighted by their respective manufacturers and displayed here with permission. These images cannot be downloaded, reproduced or transmitted by any means. |