personalized gifts
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Bay Village Store
Bay Village, Ohio 44140
helpdesk@bayvillagestore.com

ORDERING

SHIPPING & RETURNS

When can I expect my purchases?
How do I return an item?
How are my packages shipped?
What are your shipping charges?
What if only part of my order is in stock?
Are Personalized items returnable?

CUSTOMER CARE

How did Village Store get started?
Do you print newsletters?
Are you a blogger?
How secure is this site?

Press Releases, News & Media Relations


Who handles Media relations?
  • Bay Village Store delivers fun surprises to cities we've never visited, ordered by incredibly thoughtful people, keeping alive their spirit of friendship and adventure. BayVillageStore.com is hosted by Yahoo! Store. Yahoo! hosts our store pages, ordering system, and all order data. Yahoo! automatically collects order information from these pages. Please read Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

    Can I write a check to order? Yes you can. MAIL ORDER INSTRUCTIONS: Send your completed MAIL ORDER FORM,Print the MAIL ORDER FORM

    Print MAIL ORDER FORM here? Print the MAIL ORDER FORM here.



    What is your delivery area?We ship to addresses within the continental United States, Alaska and Hawaii.

    How do I Change or Cancel my order?If you need to change, alter or cancel your order, please email helpdesk@bayvillagestore.com. If your order has already been shipped, please wait for the package to arrive and then follow the return instructions enclosed

    Do you have Special Offers and Coupon Codes?Redeem your special offers and promotional codes on the Checkout page under the "Enter the Coupon Code" header. Enter your code in the appropriate field and your discount will be automatically deducted in your final order total. If you would like to be notified of future offers, please sign up for our newsletters (under "Register" in the middle navigation bar on our front page) -- you'll be the first to receive special discounts, new products and promotional ideas! Join our current special offer: register to win a $20 gift certificate from BayVillageStore.com



    Do I pay sales tax? OHIO residents pay 7.75% sales tax for their purchases. Since 2003, Ohio taxes shipping charges too.

    When can I expect my purchases We run our on-line gift shop as if we were customers shopping too! So, we know you want your purchases fast. Your purchases of in-stock merchandise placed by 9:00 (eastern standard time) will be shipped within 2-3 business days. Out of stock merchandise will be shipped the day we receive it. BayVillageStore.com will notify you by e-mail of any delays longer than 4 weeks

    How do I return an item?Village Store will replace a gift with another selection, issue a gift certificate or refund the credit card used for your purchase. In addition, we are unable to refund gift wrap charges, shipping charges and special orders. Shipping costs are non-refundable unless the return is a result of our error. Please note: All returns must be returned within 30 days of purchase. All opened items will be charged a 20% re-stocking fee.

  • Please repack the item in its original packaging along with the packing slip with your return to help us credit the correct customer information.

    Follow these steps:

  • Contact our customer service department. You can contact us by email: helpdesk@BayVillageStore.com

  • Write down the Return Merchandise Authorization (RMA) number given to you by the customer service representative.

    How are my packages shipped? Village Store uses UPS and United States Postal Service to ship your packages. Unless indicated otherwise, we will decide the best and fastest route for delivery of your packages. For customers who only provide a post office box as their address, we can only use USPS.

    What are your shipping charges?


    $00.00 - $14.00.....$5.45
    $14.01 – $18.00.....$6.95
    $18.01 - $25.00.....$8.95
    $25.01 – $35.00.....$9.95
    $35.01 – $45.00....$10.95
    $45.01 – $55.00....$12.95
    $55.01 – $65.00....$14.95
    $65.01 – $75.00....$16.95
    $75.01 – $85.00....$16.95
    $85.01 – $95.00...$16.95
    $95.01 - $99.99...$16.95
    Over $100.00.......$16.95

    •*Standard shipping is expected to arrive to you within 3-10 days of placing your order. All packages are shipped from our Northeast Ohio location. Personalized items are shipped from a seperate location including IN, AL, MN, CA. CA OR OK

    •Express over night will incur extra postage charges

    What if only part of my order is in stock? Village will notify you. We will gladly hold on your purchases until everything is in stock and then ship them together.(Village pays 2nd shipping charges). We charge your credit card when your packages are shipped or when order shipped is split. We do charge your credit card for any special orders and personalized gifts when you place your order.


    Are personalized items returnable?No personalized gifts are not returnable. Please order carefully.





    Who handles Media Relations and Corporate Inquiries?

    For press inquiries, vendor product submissions or business development proposals, please contact Eileen Brady at 440.668.2485 or via email media@bayvillagestore.com

    PRESS RELEASES:

    April 26, 2005 High Fives for everyone

    How did Village Store get started?In the summer of 1997, we shaped, formed and nurtured an idea for honest service, quick delivery, mixed with a passion for cooking and baking. 9 years later... ..it means you get fresh ideas -- spice tins for your dried herbs to checkerboard cakes to dog bone cookie cutters. ...it means we have the opportunity to deliver fun surprises to cities we’ve never visited, ordered by incredibly thoughtful people keeping alive their spirit of friendship and adventure.

    How secure is this site?We use industry standard 128 bit SSL (Secure Socket Layer) encryption when your order information is transmitted across the internet and when received by Village Store. Any time we ask for credit card information during checkout, it is SSL encrypted.

    Our checkout process, provided by Yahoo! Merchant Solutions, is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, and transmit cardholders data information.

    What is "What's Buzzzin in Bay?Join our mailing list. Receive our newest coupon offers, gift and cooking ideas plus more. Just send a blank E-Mail to subscribe@bayvillagestore.com. You will automatically be added to our mailing list and will receive our newsletter or special offers. This mailing list is for our internal use only. We will not distribute, trade or sell your e-mail address with any other person, company or organization.



    Do you blog? Yes we have a blogger spot in Cleveland, Ohio. Visit ourblog spot, http://villagestore.blogspot.com for our ramblings,babblings plus more.
    b>Copyright Notice: The images seen on our website are copyrighted by their respective manufacturers and displayed here with permission. These images cannot be downloaded, reproduced or transmitted by any means.



  • © 1999-2017 BayVillageStore.com • All rights reserved.
    Questions? Please email us at helpdesk@bayvillagestore.com or call 1.440.668.2485
    BayVillageStore.com,LLC • • Bay Village, Ohio 44140 •